Core return policy

Ganzeboom strives to provide you with the highest quality remanufactured parts. To do this, we must start with the highest quality cores. We must also insist that these cores should be returned to us in a timely, carefully packed, undamaged fashion. (If we don’t get your core back, or it is damaged in shipment, we can’t rebuild it). In order to help us achieve this goal, please these return guidelines:

1. All cores must be returned to us within 30 days of the date of the sale of the original unit for full core value. Any period longer than 30 days may result in a reduction or possibly no core refund. 

2. Pack the core carefully so it will not be damaged in shipping. We suggest you pack them as if they belonged to you because until we accept them as a rebuildable core, they do belong to you. Enclose a copy of the packing list or invoice or invoice number. Without packing list or invoice we can not handle it in a timely manner.

3. ATTENTION RESELLERS. If you are reselling the part, do not credit your customer until Ganzeboom has made a credit for the core. The amount you will be paid for a core is based on its condition and ability to be remanufactured into a high quality part. See also item # 7 below.

4. If there are obvious problems with the core such as broken castings, burn damage, etc.; contact us before sending the core to us. It may be unusable, and we can save you the time and expense of shipping a part we cannot use. Do not expect (full) value for seriously damaged cores.

5. Only completely assembled cores are admitted. A disassembled core has less value. Parts may be lost and/or damage done to the unit.

6. We do not expect spotlessly clean cores, but they should be drained and free of most dirt, grease and oil. Wrap the part in plastic to prevent leaking fluid from damaging other shipments. 

7. Some of our (re) manufacturers (like ZF with their mechatronics) contact us about cores, informing us that they are ”NOT REBUILDABLE UNITS”. We must now “HOLD” your core deposit for a period of time until the specific core item involved has had time to be returned to the manufacturer and inspected for it’s ability to be an acceptable core for rebuild. This means you will NOT get an immediate core deposit return until the manufacturer has processed the core. We are sorry for this delay in getting your core deposit money back to you, but the fact remains that if the part is NOT a rebuildable unit, WE get charged back for the core. We must pass this on to YOU as it was your core not ours. We hope you can understand our position on this. We will make every effort to expedite the return of these units to keep the wait time to a minimum. The delay can, and will vary.

If you have any questions regarding the condition of a core you are returning, call or mail us. We are thankful for your efforts to adequately ship your core to us. Think of the core as the foundation for the rebuilt part you will receive or may need in the future!  

“Quality remanufacturing starts with quality cores”