• Webshop Access & New Customer
• Updating Account Information
• Core return policy
• Returns & Replacements
• Privacy Policy

 

Webshop Access & New Customer

 

Are you an existing customer without webshop access?

If you you lose access to your webshop account, you may attempt to reset your password here. Alternatively, or if this does not help you can contact anyone on our sales team and you will be helped immediately!

If you are an existing partner without webshop access or if you lost access to your webshop account please contact us by phone or mail and we will gladly set up.

Reset password

 

New customer?

We are happy to welcome you as our customer.

Please make use of our contact form here and we will get to you as soon as possible!

 

Alternatively you may also contact us via mail or call us.

E-mail: weborder@ganzeboom.net

T:  +31 546 819510

 

Updating Account Information

You can edit most of your account information under the 'My Account' tab. 

If you run into any issues please contact our sales & support team, and we will gladly help you! 

 

Core return policy

 

Ganzeboom strives to provide you with the highest quality remanufactured parts. To do this, we must start with the highest quality cores. We must also insist that these cores should be returned to us in a timely, carefully packed, undamaged fashion. (If we don’t get your core back, or it is damaged in shipment, we can’t rebuild it). In order to help us achieve this goal, please these return guidelines:

 

1. All cores must be returned to us within 30 days of the date of the sale of the original unit for full core value. Any period longer than 30 days may result in a reduction or possibly no core refund. 

2. Pack the core carefully so it will not be damaged in shipping. We suggest you pack them as if they belonged to you because until we accept them as a rebuildable core, they do belong to you. Enclose a copy of the packing list or invoice or invoice number. Without packing list or invoice we can not handle it in a timely manner.

3. ATTENTION RESELLERS. If you are reselling the part, do not credit your customer until Ganzeboom has made a credit for the core. The amount you will be paid for a core is based on its condition and ability to be remanufactured into a high quality part. See also item # 7 below.

4. If there are obvious problems with the core such as broken castings, burn damage, etc.; contact us before sending the core to us. It may be unusable, and we can save you the time and expense of shipping a part we cannot use. Do not expect (full) value for seriously damaged cores.

5. Only completely assembled cores are admitted. A disassembled core has less value. Parts may be lost and/or damage done to the unit.

6. We do not expect spotlessly clean cores, but they should be drained and free of most dirt, grease and oil. Wrap the part in plastic to prevent leaking fluid from damaging other shipments. 

7. Some of our (re) manufacturers (like ZF with their mechatronics) contact us about cores, informing us that they are ”NOT REBUILDABLE UNITS”. We must now “HOLD” your core deposit for a period of time until the specific core item involved has had time to be returned to the manufacturer and inspected for it’s ability to be an acceptable core for rebuild. This means you will NOT get an immediate core deposit return until the manufacturer has processed the core. We are sorry for this delay in getting your core deposit money back to you, but the fact remains that if the part is NOT a rebuildable unit, WE get charged back for the core. We must pass this on to YOU as it was your core not ours. We hope you can understand our position on this. We will make every effort to expedite the return of these units to keep the wait time to a minimum. The delay can, and will vary.

 

If you have any questions regarding the condition of a core you are returning, call or mail us. We are thankful for your efforts to adequately ship your core to us. Think of the core as the foundation for the rebuilt part you will receive or may need in the future!  

 

“Quality remanufacturing starts with quality cores”

Returns

 

Please attach an invoice or packing list, including the reason of return to the package. 

All returns are to be shipped to us within 30 days .

 

Privacy Policy

This privacy policy sets out how Ganzeboom Transmissies BV uses and protects any information that you give Ganzeboom Transmissies BV when you use this website. Ganzeboom Transmissies BV is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ganzeboom Transmissies BV may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

• name

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at weborder@ganzeboom.net

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Ganzeboom Transmissies B.V. Planthofsweg 45 7601 PH Almelo The Netherlands Telephone: +31 546 819510 E-mail: weborder@ganzeboom.net.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.